Where experience counts, our team of experts are qualified, safety-conscious employees committed to fulfilling our customer’s needs in a timely and cost-effective manner.
The experienced management team at Tate Engineering is comprised of some of the most technically capable and innovative individuals in the mechanical equipment industry. We’ve formed a cohesive and effective unit with more than 90 years of expertise, capable of handling projects of any size and requirement.
At Tate, our customer service team is guided by a set of core values that shape our approach to serving our valued customers. These values are the foundation of our commitment to providing exceptional service and ensuring the satisfaction of every customer who interacts with us.
We believe in the power of collaboration and teamwork. Our customer service representatives work together to find solutions and deliver the best possible experience for our customers. By fostering a cooperative environment, we are able to effectively address customer needs and exceed their expectations.
Trust is the cornerstone of any successful customer service relationship. We understand that our customers rely on us to provide accurate information, honest advice, and dependable support. That’s why we strive to build trust with our customers by consistently delivering on our promises and being transparent in our actions.
Our customer service team is comprised of highly skilled professionals who possess the knowledge and expertise necessary to assist customers effectively. We invest in continuous training and development to ensure that our representatives are equipped with the latest information and tools to address customer inquiries and resolve issues promptly.
We treat every customer with the utmost respect and dignity. We understand that each customer is unique and may have different needs and preferences. By actively listening and demonstrating empathy, we create a safe and welcoming environment where customers feel valued and understood.
Communication is key to providing excellent customer service. We strive to keep our customers informed and updated throughout their interactions with us. Whether it’s providing timely updates on the status of their inquiries or addressing any concerns they may have, we prioritize clear and effective communication to ensure a positive customer experience.
Our customer service team is resourceful and creative in finding solutions to customer challenges. We go above and beyond to explore all available options and leverage our expertise to provide innovative solutions that meet our customers’ needs. Our resourcefulness allows us to adapt to different situations and deliver personalized solutions.
Anticipating customer needs and taking proactive measures is at the heart of our customer service approach. We strive to identify potential issues before they arise and take proactive steps to prevent or mitigate them. By being proactive, we aim to save our customers time and effort while ensuring their satisfaction.
Our core philosophy at Tate Engineering is that of Safe, Quality Production. We offer superior safety planning and training in compliance with OSHA, ASME, and NBIC standards to ensure that we stay on the path to industry-leading safety excellence.